Refund Policy

Last Updated: April 9, 2025

Overview

At VoiceHype, we strive to provide high-quality service and ensure our users' satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued for purchases made on our platform.

Free Service Tier

Currently, VoiceHype offers a free tier with the following limits:

  • 60 minutes of transcription
  • 10,000 tokens for exploration

No payment is required for the free tier, and therefore no refunds apply.

Paid Services and Credits

For any paid services or credits purchased:

Eligibility for Refunds

VoiceHype offers refunds only in cases of accidental purchases. Examples include:

  • Entering an incorrect amount (e.g., typing 95 instead of 9.5)
  • Unintentional duplicate purchases
  • Technical errors during the payment process

Refund Request Process

To request a refund:

  1. Email support@voicehype.ai within 7 days of purchase
  2. Include your account information and order/transaction ID
  3. Clearly explain the reason for your refund request
  4. Provide any supporting documentation if applicable

Review Process

All refund requests will be reviewed on a case-by-case basis. We will respond to your request within 5 business days.

Approval and Processing

If your refund request is approved:

  • Credits will be returned to your account, or
  • The purchase amount will be refunded to your original payment method
  • Processing time may vary depending on your payment provider (typically 5-10 business days)

Non-Refundable Circumstances

Refunds will NOT be issued in the following situations:

  • Requests made after the 7-day window
  • Dissatisfaction with the service after use
  • Purchased credits that have been partially or fully used
  • Violations of our Terms of Service
  • Any reason other than accidental purchases as described above

Future Subscription Plans

As stated in our service information, subscription plans are in development. Once launched, specific refund terms for subscription services will be added to this policy.

Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website.

Contact Information

If you have any questions about our Refund Policy, please contact us:

  • Email: support@voicehype.ai